Jannes Sörensen

Join Jannes Sörensen, founder of Kepler Hotel Group and educator in hospitality leadership, as he shares insights on the art of Japanese service. He contrasts Japan's omotenashi, which emphasizes preparation and human connection, with Western transactional models. Jannes highlights the significance of the tea ceremony in fostering relationships and shares techniques for making guests emotionally present. He advocates for shared responsibility between hosts and guests, underscoring the importance of setting expectations and treating staff as professionals.