Jane Portman

In this discussion, Jane Portman, co-founder of Userlist, shares insights from her seven-year journey in SaaS customer success. She outlines the four stages of their evolution, revealing the challenges of onboarding complex products. Jane highlights the transition to 'done-for-you' services and the importance of leveraging customer feedback. The conversation also touches on the significance of insightful content creation in the SaaS space, emphasizing expertise over superficial articles.