Jane Oxley, Chief Revenue Officer at Smokeball, discusses the intersection of communication and AI in legal practices. She reveals how effective communication structures can reflect organizational health while highlighting the unique challenges faced by smaller law firms. Jane explains how Smokeball’s AI tool, Archie, automates routine tasks, boosting productivity. The conversation also addresses the ethical implications of AI in law and the need for maintaining human connections, especially in the evolving expectations of clients in the digital age.