Jamie DeLanghe, VP of Product at Slack and former customer support guru at Etsy, reveals her journey into product management. She shares how to succeed without a technical background by embracing curiosity and self-education. The conversation dives into the seamless integration of AI in Slack, transforming user experience via flexible pricing strategies. Jamie highlights the importance of aligning team incentives and collaborative efforts between product and sales for growth. Fascinating insights on the evolution of professional communication through tools like emojis make this a must-listen!