Jamie Davidson

Jamie Davidson, CEO and Co-Founder of Vitally, and Kelley Turner, SVP of Global Customer Success at Vitally, discuss how AI is revolutionizing customer success. They share insights from assisting over 600 companies in scaling their operations. The conversation highlights the shift towards personalized engagement and the balance between AI efficiency and human touch. They delve into the evolving role of customer success managers and how AI enables strategic business outcomes while maintaining vital human connections.