Jamie Davidson
CEO and co-founder of Vitally with a background as a CTO; brings technical and strategic expertise on building customer success platforms and thoughtfully integrating AI into CS workflows.
Best podcasts with Jamie Davidson
Ranked by the Snipd community
Jun 11, 2025 • 46min
E292 | How AI Is Rewriting the Customer Success Playbook: Lessons from 600+ CS Teams
Jamie Davidson, CEO and Co-Founder of Vitally, and Kelley Turner, SVP of Global Customer Success at Vitally, discuss how AI is revolutionizing customer success. They share insights from assisting over 600 companies in scaling their operations. The conversation highlights the shift towards personalized engagement and the balance between AI efficiency and human touch. They delve into the evolving role of customer success managers and how AI enables strategic business outcomes while maintaining vital human connections.
Jul 23, 2025 • 39min
The Future of AI in Customer Success: Lessons from Vitally's CEO with Jamie Davidson
In this conversation, Jamie Davidson, CEO and co-founder of Vitally, shares insights from his transition to the customer success space. He discusses the importance of balancing automation with the human touch in customer interactions. Jamie emphasizes that AI should be approached cautiously, highlighting key skills that customer success managers need to thrive in an AI-driven environment. He also explores how AI can enhance data utility and improve customer engagement, ultimately arguing that AI is a powerful tool for scaling CSM efficiency rather than replacing jobs.
