James Underhill

James Underhill, Senior Director of Sales Operations at MongoDB, discusses the impact of AI on sales. He highlights the importance of combining AI with human skills for effective sales, explains how AI enhances territory management, coaching, and forecasting. The conversation also touches on the changing buying experience with AI in sales.

James Underhill, Senior Director for Sales Innovation at MongoDB, shares his insights on harnessing AI to boost sales productivity. He discusses how AI can redefine customer interactions, streamline territory management, and enhance CRM processes. James emphasizes reframing customer problems to build trust and highlights the significance of human decision-making alongside AI tools. Listeners learn the importance of using AI not as a replacement but as a powerful aid for sales reps and leaders to foster relationships and drive revenue.