James Scott

James Scott, Senior Solutions Engineer at Diabolocom, shines a light on the future of AI in customer experience. He emphasizes the importance of clarity and specificity in AI deployments, arguing that transparency leads to better ROI. As regulations tighten, Scott explains how Diabolocom's ownership of its data pipeline ensures compliance and security. He advocates for smaller, specialized models to tackle unpredictability and reduce risk. With tools for measurable performance, he outlines how organizations can trust AI results while scaling effectively.