James Sanders, an AI implementation strategist, teams up with Michelle Carter, a customer success innovation lead, to explore the game-changing role of AI in customer success. They delve into fascinating topics like automated call summaries, sentiment analysis, and predictive analytics. Discover how AI tools, including chatbots and personalized recommendations, can transform customer engagement from reactive to proactive. By leveraging AI, Customer Success Managers can build stronger relationships and enhance value—a true revolution in the industry!
