James McQuivey

James McQuivey, VP Research Director at Forrester and leadership expert, dives into the art of effective customer experience leadership. He highlights that true leadership goes beyond management, emphasizing the need for a clear vision and strong interpersonal relationships. Discover how visible actions significantly boost employee motivation and the power of shared purpose in driving team engagement. McQuivey also discusses the emotional rewards of nurturing team growth and the challenges leaders face in today's volatile environment, highlighting the importance of fostering trust and culture.