Jake Stauch
Founder and CEO of Serval, an AI-driven IT automation and service management platform; previously led multiple products at Verkada and is focused on applying consumer-quality experiences to enterprise IT.
Best podcasts with Jake Stauch
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Jan 8, 2026 • 51min
His 1st startup failed. His 2nd became a unicorn in just 18 months. | Jake Stauch, Founder of Serval
Jake Stauch, Founder and CEO of Serval, shares his remarkable journey from a failed startup to a $1B valuation in just 18 months. He discusses the bold decision to rebuild a full platform to replace ServiceNow, achieving an astonishing 50% close rate on sales demos. Jake reveals insights from over 100 customer discovery calls that pinpointed the real pain points in IT workflows. He highlights the importance of asking specific questions to unlock genuine customer feedback and how calculated risks in AI development played a crucial role in Serval's rapid growth.
Oct 23, 2025 • 1h 23min
Go hard early: How lessons from Verkada shaped Serval's AI agents for IT teams | Jake Stauch (Founder and CEO)
Jake Stauch, founder and CEO of Serval, shares insights from his experience at Verkada in shaping the future of IT automation. He emphasizes the power of tackling existing categories rather than creating new ones. Jake reveals a customer interview tactic that unearths IT pain points, and discusses how Serval leverages AI to create codeless automation workflows. He also covers the importance of hiring adaptable talent and embedding engineers within customer teams to drive innovation. With a focus on delivering consumer-like experiences, Serval aims to redefine enterprise IT.
