Jake Stauch

Founder and CEO of Serval, an AI-driven IT automation and service management platform; previously led multiple products at Verkada and is focused on applying consumer-quality experiences to enterprise IT.

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Oct 23, 2025 • 1h 23min

Go hard early: How lessons from Verkada shaped Serval's AI agents for IT teams | Jake Stauch (Founder and CEO)

Jake Stauch, founder and CEO of Serval, shares insights from his experience at Verkada in shaping the future of IT automation. He emphasizes the power of tackling existing categories rather than creating new ones. Jake reveals a customer interview tactic that unearths IT pain points, and discusses how Serval leverages AI to create codeless automation workflows. He also covers the importance of hiring adaptable talent and embedding engineers within customer teams to drive innovation. With a focus on delivering consumer-like experiences, Serval aims to redefine enterprise IT.

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