Jack Hilbrich

In this conversation with Jack Hilbrich from Drift, he shares his expertise in Customer Success Management. Known for his proactive strategies, Jack discusses how to build trust and credibility by balancing data-driven decisions with genuine relationship-building. He emphasizes the significance of empathy and effective communication in maintaining customer connections. Jack also touches on the need for CSMs to engage proactively, highlighting collaboration with sales teams and personal productivity habits vital in today's remote work landscape.