J. P. Gownder
VP and Principal Analyst at Forrester, specializing in the future of work. His research focuses on technology change, AI, and their impact on employees and organizations.
Best podcasts with J. P. Gownder
Ranked by the Snipd community
Jun 18, 2024 • 26min
359: Systems Thinking For CX: Collaboration And Productivity
Forrester VP J. P. Gownder discusses systems thinking in CX, emphasizing collaboration and productivity. Topics include the importance of AI-driven self-service tools, the influence of culture on systems thinking, the 'donut model' approach to collaboration, and the significance of focusing on interconnected issues for improved employee and customer experience.
Aug 13, 2025 • 27min
416: Can Employees Keep Up With Customers’ Tech Expectations?
J. P. Gownder, VP and Principal Analyst at Forrester, dives into the fast-paced world of technological change and its implications for organizations. He explains the Technology Change Quotient (TCQ), a measure that helps assess employee readiness for adapting to new tech. The discussion highlights striking shifts in customer expectations driven by technology, the crucial balance between seizing opportunities and navigating challenges of rapid advancement, and the need for leadership that fosters a culture of continuous learning.
