Isabelle Zdatny
Head of Thought Leadership at the Qualtrics XM Institute. Specializes in helping organizations design and operate successful experience management programs.
Best podcasts with Isabelle Zdatny
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Apr 3, 2025 • 35min
The Future of Customer Experience Starts with Smarter Listening
Isabelle Zdatny, Head of Thought Leadership at the Qualtrics XM Institute, joins VP of Customer Support Declan Ivory to explore the decline in customer feedback and its impact on businesses. They discuss how trust gaps and survey fatigue are affecting engagement. Isabelle highlights innovative techniques to bridge the feedback gap and the importance of smarter, AI-driven listening strategies. The conversation reveals how adaptive surveys and real-time insights are transforming customer experience management, ensuring that companies meet rising expectations effectively.
Jun 4, 2024 • 34min
It's Moving Really Fast
Isabelle Zdatny, Head of Thought Leadership at the Qualtrics XM Institute, shares her deep expertise in customer and employee experience management. She discusses the drastic shift from annual surveys to real-time feedback, emphasizing the need for continuous insight management. The conversation highlights the vital role of AI in transforming customer experience and handling unstructured data. Zdatny also underscores the necessity of strategic planning for CX professionals to thrive in an ever-changing business landscape.
