Isabella Piratininga

In this engaging discussion, expert panelists share insights into the world of e-commerce agents. Arushi Jain, a Microsoft applied scientist, delves into post-training techniques that enhance AI reliability for tasks. Swati Bhatia from Google Cloud talks about using Direct Preference Optimization to fine-tune support routing. Audi Liu from Inworld AI discusses architectural trade-offs in voice models for better accuracy. Isabella Piratininga of iFood highlights personalization challenges in Brazil. Together, they explore the complexities of automating customer interactions and the future of AI.