Irwin Lazar, President and Principal Analyst at Metrigy, offers insights into the future of unified communications. He discusses how companies are adapting to hybrid work and the practical deployment of AI technologies. The conversation highlights the growing importance of Microsoft Teams in meetings and voice solutions. Lazar also explores the different approaches businesses take towards Teams Phone options, plus the evolving landscape of contact center technologies. He shares contrasting device management trends between the U.S. and Europe, emphasizing security and compliance.