Ifat Lev, a Customer Success Management (CSM) expert with over 25 years in advanced tech, shares invaluable insights on becoming a top-tier CSM. She discusses defining measurable success criteria to improve outcomes and aligning business objectives with customer goals. Ifat emphasizes the importance of structured value-driven frameworks, enhancing customer conversations to focus on business outcomes, and preparing for client meetings with tailored success plans. Her expertise offers practical strategies for delivering exceptional customer value.