Hillary Hartley

Hillary Hartley, former Chief Digital Officer of Ontario, and David Eaves, Associate Professor of Digital Government, dive deep into the rise and fall of 18F, a pioneering digital services team within the U.S. federal government. They explore its critical role in modernizing technology during crises like the healthcare.gov launch and reflect on the lessons learned from its closure. The duo discusses the importance of in-house talent and user-centered design, advocating for reforms to revitalize government operations and enhance citizen engagement.