Heidi Trost

Heidi Trost, a UX leader and author of "Human-Centered Security," dives into the complexities of designing secure user experiences. She discusses the common frustrations users face with security protocols, like pesky captchas and complicated login recovery systems. Heidi emphasizes the need for human-centered design in enhancing security and trust. She also highlights the importance of cross-disciplinary collaboration and innovative frameworks, such as threat modeling, to create user-friendly solutions that prioritize safety without sacrificing usability.