Heidi K. Gardner

Heidi Gardner, a distinguished fellow at Harvard Law School and co-author of an insightful HBR article, argues that traditional performance management systems undermine collaboration. She introduces a four-part scorecard to align individual and organizational goals while enhancing accountability. Gardner emphasizes the importance of qualitative assessments over numeric ratings to foster employee motivation. The conversation also delves into the benefits of a customer-centric approach in performance management, showcasing how shifting away from rigid metrics can lead to stronger client relationships and team engagement.