Hatima Shafique

Join Allison Pickens of Gainsight, Krista Anderson-Copperman from Okta, and Hatima Shafique of Databricks as they dive into the rise of the Chief Customer Officer (CCO) role. They discuss how the CCO differs from traditional customer success roles and the growing importance of this position in harmonizing customer interactions across organizations. The conversation highlights the evolving nature of customer success in subscription models, the impact of customer satisfaction metrics like NPS, and the strategic value CCOs bring to long-term business growth.