Harv Nagra

Harv Nagra, Head of Brand Communications at Scoro and host of The Handbook: The Operations Podcast, shares insights on transforming agency chaos into clarity. He discusses the importance of operational maturity and reflects on the common pitfalls that agencies face. Harv highlights the necessity of strong systems and leadership for sustainable growth, key stages in agency evolution, and the role of data in achieving predictability. He also emphasizes restructuring teams to remove emotion from decision-making, ensuring profitability and efficiency.