“No quotes left behind.”

This week, Tim takes a break from interviews to share a class he taught at the recent Oregon & NW HBPA joint conference about the customer journey from start to finish and building a process that is easy to follow in order to make it easy to buy.

In his class, Tim covers:

Combating “LAJ (Looking at Jobs) Syndrome” where time is wasted because of misalignment with customer expectations.
The psychology of the in-home sale framework: Understanding the customer’s problem, Setting the anchor, and Confirming the quote, and offering an incentive to buy.
Three steps to harness and build momentum intentionally and slowly.
How the best follow-up is the planned follow-up.

Tune in now to find out why the solution doesn't matter if you don’t understand the customer’s problem.

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Hartmut Rosa

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