Harry Spence

Harry Spence, Director of Customer Support at ScreenCloud, shares his expertise in digital transformation and operational excellence. He discusses how to effectively integrate AI agents into customer support strategies to meet rising customer expectations. The conversation touches on proactive support approaches, the transition from live chat to asynchronous messaging, and the critical importance of security measures. Moreover, Harry emphasizes collaborative AI testing and training across teams for maximizing customer support efficiency and enhancing user experience.