Harold Wortman, Senior Product Manager for Mobile Unified Communications at Verizon, leads the charge in integrating mobile services with Microsoft Teams. He dives into the three-year journey of developing Teams Phone Mobile, highlighting user experience and network optimization. Wortman discusses the importance of familiar mid-call features and navigates the complexities of various telecom operators. He also touches on growing adoption trends among small to medium-sized businesses and the role of security in mobile communication.