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Harini Gokul

CCO at Entrust, bringing two decades of experience in scaling operations and driving customer success initiatives at companies like Microsoft and Amazon Web Services. Also involved in sustainability and community leadership.

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Jan 12, 2025 • 58min

90: Harini Gokul - How to keep things "simple" at scale

Harini Gokul, CCO at Entrust with extensive experience at Microsoft and AWS, dives into the evolving landscape of sales and customer success. She discusses the shift from outdated sequential sales models to modern strategies that focus on securing and growing customers. Gokul highlights the necessity for C-level executives to prioritize cross-functional collaboration and effective communication. Simplifying metrics is crucial for decision-making, as traditional customer metrics can fall short. Transforming organizations means challenging the status quo and embracing change.