In this conversation, James Thomson, a Chanticleer columnist for The Australian Financial Review, teams up with reporter Hannah Wootton to dissect the turmoil in Australia’s superannuation sector. They explore the significant lawsuit against Cbus for insurance claim delays, questioning accountability and customer trust. With super funds facing a governance crisis, they discuss the emotional toll on Australians due to poor claims handling. The duo also examines the urgent need for enhanced customer service and governance reform to restore faith in the system.