In this episode, Guy Wallace, an expert in performance-oriented soft skills development, discusses the importance of planning, designing, and delivering for real impact. He emphasizes the need to tell people upfront how what they learn applies to their job, use proprietary internal knowhow to plug content gaps, and have people practice what they learn. Wallace also highlights the importance of improving first-line management training and understanding outputs and how they are measured. He concludes by emphasizing that L&D needs to develop too, to set an example.
