Guy Courtin

Brandon Rael from Kyndryl shares insights into AI-driven personalization, emphasizing the importance of store associates in enhancing customer experience. Carol Spieckerman of Spieckerman Retail discusses the need for organizational changes in response to evolving retail trends. Guy Courtin from Tecsys highlights the vital yet often overlooked innovation in supply chains. The guests stress a pragmatic approach to technology amid challenges and advocate for a balance between digital transformation and meaningful human interaction in retail.