Guo Yan

Guo Yan, a guest contributor and consumer advocate, uncovers intriguing findings about airlines locking away a staggering 20–60% of preferred economy seats. He highlights how this practice forces travelers to pay extra or use miles, disadvantaging occasional flyers. The discussion extends to global trends, revealing that fees are prevalent in the U.S. and Canada too. As high-speed rail becomes a more appealing alternative, the hosts emphasize that airlines must enhance services, focusing on comfort and customer relations, to remain competitive.