Graham Robinson

Graham Robinson, President of Evernest, shares insights on scaling the company to manage 14,000 homes while ensuring high-quality service. He discusses the development of custom tech solutions that transitioned away from third-party software, enhancing operational efficiency. The concept of the "Trust-Building Triangle" is introduced, focusing on relationships between property managers, owners, and residents. Graham emphasizes the importance of content marketing for organic growth and how focusing on technician experience leads to better retention.