Stefano Puntoni, a Wharton marketing professor and a co-director of AI at Wharton, joins Gordon Burtch, an expert on AI and well-being. They discuss the significant drop in Stack Overflow traffic as users prefer AI for answers. The conversation highlights how generative AI affects online community engagement and personal relationships. They explore mental health chatbots and the need for empathetic AI, as well as the role of social chatbots in healthcare, showcasing the blend of technology and human interaction in improving well-being.
