Gopal Srinivasan
Partner at Deloitte
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Sep 4, 2023 • 46min
How CS Leaders Can Adopt AI
Partners at Deloitte, Rohan Gupta and Gopal Srinivasan, discuss AI in Customer Success. They explore practical uses, challenges, and shifts needed for effective AI utilization. Topics include generative AI, customer outcomes, and sustainable SaaS growth. The conversation emphasizes streamlining processes, scaling teams, and enhancing community engagement.
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