Gokul Rajaram

Gokul Rajaram, a seasoned operator at Coinbase and Pinterest, shares insights on navigating the AI landscape. He highlights how traditional product instincts can falter in today’s tech environment, emphasizing curiosity and customer obsession over mere credentials. Rajaram stresses the importance of customer interactions for uncovering root causes and advocates for a proactive approach in crisis management. He also discusses the value of aligning business models with stakeholder interests and the significance of retention metrics as crucial indicators of success.