Gilly Ames, a front-end developer specializing in Kraken's API, and Ruby Mitchell, a senior operations manager, discuss the groundbreaking technology behind Octopus Energy's services. They share insights into the platform’s evolution and how it enhances operational efficiency. The duo highlights the transition from manual to automated systems, fostering a nurturing workplace culture. With a focus on user experience and trust, they aim to positively influence climate change while supporting a diverse client base through innovative self-service features.
