George Dilthey

In a captivating discussion, George Dilthey, Head of Support at Clay, shares insights on 'The Wheel,' a groundbreaking 15-month rotational program aimed at developing future tech leaders through customer service. He explains how this initiative hires fresh graduates, integrating customer insights into various departments. The conversation highlights the dual role of mentorship and AI in enhancing team engagement and service quality. George also illustrates how rethinking customer support can transform it into a strategic asset that drives value and fosters long-term career growth.