Genae Christensen, an MS-2 at the University of Utah School of Medicine and a critical care flight nurse, shares her expertise on communication in the ICU. She discusses the importance of minimizing misunderstandings, particularly the authority gradient and how to navigate it. Genae emphasizes structured communication systems, like SBAR, to enhance clarity and safety. She draws parallels between aviation and healthcare, showcasing how thorough communication can lead to better patient outcomes in high-pressure situations.