Gavin Hupp
VP of Technology, Enterprise Architecture, Data and Martech, E-commerce and Analytics at United Parks and Resorts. Member of the Quartz CIO & CISO Advisory Board.
Best podcasts with Gavin Hupp
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Apr 23, 2025 • 45min
How SeaWorld Uses Data to Create Unforgettable Guest and Marine Life Experiences
Join Gavin Hupp, VP of Technology at United Parks and Resorts, as he shares insights on how data shapes unforgettable experiences at theme parks like SeaWorld. He discusses the challenges of managing diverse data sets across various operations and how AI drives innovation, enhancing personalization and optimizing processes. Gavin also touches on the importance of integrating legacy systems and the impact of weather on guest experiences. Plus, enjoy fun anecdotes about favorite theme park rides and snacks!
May 30, 2025 • 50min
CDO Matters Ep. 77 | From Rollercoasters to Real-Time Insights: Managing Disruptions with Data
In this engaging discussion, Gavin Hupp, VP of Technology at United Parks and Resorts, shares his passion for leveraging data and AI to transform business decisions and guest experiences. He emphasizes the delicate balance between long-term planning and short-term agility in theme park management. Key topics include the importance of financial alignment for data initiatives and building resilient, diverse teams. Gavin also critiques the minimal viable product approach, advocating for more developed prototypes to enhance customer value and satisfaction.
