Fred Dust

Fred Dust, a former senior partner at IDEO and author of 'Making Conversation,' dives into the art of impactful communication. He emphasizes the role of silence in enhancing connections and how technology challenges our ability to engage deeply. Clarity is crucial, especially in fields like healthcare, where jargon can alienate. By sharing personal stories, he illustrates how shared communication can reshape perspectives and encourage collaboration, inviting listeners to explore their own identities through meaningful dialogue.