Frank X. Shaw

Frank X. Shaw, Chief Communications Officer at Microsoft, provides a fascinating look at the intersection of communication and cybersecurity. He emphasizes the vital role of transparency and trust during cyber incidents. Frank discusses how breaking down silos enhances collaboration and the transformative impact of AI on crisis communications. He also shares strategies for combating misinformation and the importance of internal communication in fostering a culture of security awareness. Ultimately, he advocates for learning from failures as essential for growth in cyber resilience.