In this episode, Dr. Claxton and Dr. Arnold from “Vital Talk” and share their expertise around providing feedback on communication, best practices for preparing learners for difficult conversations, how to best support trainees as the conversation is unfolding, and strategies for debriefing. We discuss frameworks for sharing communication feedback in a positive, improvement-focused light. This episode will help you understand how to improve learners’ communication skills as well as your own.

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Show Segments

Intro, disclaimer, guest bio
Guest one-liner/ Favorite failure
Case from Kashlack Memorial
12:00 Challenges of feedback conversations on communication
15:05 Framing feedback
20:33 Debriefing the communication encounter
25:30 Educator’s role during the encounter
34:55 Preparing the learner / pre-briefing the communication encounter
39:14 Communication frameworks to teach learners
Strategies to teach/give feedback on communication in time-limited settings
47:13 AI in communication teaching
Take home points
Plugs (Vital Talk, Teach Like a Champion)
Outro

Credits

Producer: Molly Heublein MD
Hosts: Era Kryzhanovskaya MD, Molly Heublein MD
Script, show notes: Karishma Patel MD
Technical Support: Podpaste
Peer Reviewer: Jessica Erickson, MD
Guests: Dr. Rene Claxton and Dr. Robert Arnold
Theme Music: MorsyMusic

Frank Lodacerto

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