Frank Bosi

In this insightful discussion, Frank Bosi, Senior Director at Hostfully, brings a wealth of experience from his time in luxury hotels to the short-term rental world. He reveals why tech stack decisions are often driven by emotions rather than logic, emphasizing the balance between automation and maintaining hospitality. Frank highlights the leadership pressures that come with scaling and shares crucial lessons drawn from Ritz-Carlton's standards. His advice on hiring for attitude and creating consistent guest experiences is a must-hear for STR operators.