Francis Flair

In this discussion, Francis Flair, founder of Flair Consulting Group and expert in client retention systems, shares his inspiring journey from Ghana to consulting success. He emphasizes that customer experience is the key revenue multiplier for businesses. Francis reveals why retention is more critical than acquisition and highlights five common mistakes that hinder service quality. He advises on thinking from the market to better understand customers and stresses the importance of defined standards and caring for employees to enhance retention.