Fran (The Passions Collective)
Client experience architect and Notion specialist who helps service-based business owners streamline processes and set up CRMs like Dubsado and Notion to suit their brains and clients; founder/operator of The Passions Collective offering audits, revamps, intensives, and templates.
Best podcasts with Fran (The Passions Collective)
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Nov 27, 2025 • 60min
Client Experience for Squirrel Brains with Fran from The Passions Collective
In this engaging discussion, Fran from The Passions Collective, a client experience architect and Notion specialist, shares her insights on creating a supportive client experience. She emphasizes the importance of aligning systems with your unique brain and avoiding the trap of excessive automation. Fran advises testing platforms to find what truly works and reveals how too-polished welcome guides can complicate rather than clarify. Ultimately, she champions simplifying processes for a more enjoyable business experience that also benefits clients.
