Feri Bartha

Feri Bartha, Laravel’s Director of Customer Success and Support, discusses the pivotal role of customer support and success. He shares insights on building an effective support team, emphasizing proactive strategies and the integration of AI to enhance interactions while keeping a personal touch. Feri also highlights the Artisan Desk initiative at Laracon, showcasing how it creates valuable connections between engineers and attendees. Additionally, he explores the importance of documentation and knowledge sharing to elevate the support experience.