Faithe Toomy

Director of Voice of the Customer and Insights at Insulet, experienced in call center operations, conversational analytics, and applying data-driven approaches to customer experience in medtech.

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Sep 30, 2025 • 23min

Achieving Personalization and Compliance in Med Tech Solutions - with Faithe Toomy of Insulet

Faithe Toomy is the Director of Voice of the Customer and Insights at Insulet, a leader in wearable diabetes care technology. She explores how AI enhances call center operations while ensuring compliance and customer trust. Faithe shares insights on training agents to navigate AI's complexities, emphasizing conversational analytics for better outcomes. She also discusses the importance of maintaining human connections amid technological changes and offers practical tips for fostering agent confidence and engagement.

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