Fabio Raffone

Fabio Raffone, Vice President of Customer Service Operations for Tetra Pak, dives into the pressing challenges of attracting and retaining talent in field services. He emphasizes the critical role of AI and data-driven strategies in recruitment, stressing the importance of soft skills and alignment with company values. The conversation highlights innovative onboarding practices and the need for strong customer relationships to create a positive work environment. Fabio also touches on the need for continual competence development amid diverse market challenges.