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Fabio Biasella
Director of strategic services for EngageFI, a strategic and technology consulting group. He focuses on helping financial institutions enhance customer experiences through technology investments.
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May 15, 2025
• 54min
Aligning Technology and Strategy for Banking Success
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Fabio Biasella, Director of Strategic Services for EngageFI, delves into bridging the gap between technology investments and enhanced customer experiences. He highlights that only 7% of institutions have met their digital transformation goals and discusses how experience-led strategies can accelerate progress. The conversation touches on building customer-centric resilience and the evolving role of technology in banking, alongside the necessity for community institutions to prioritize meaningful customer engagement and strategic partnerships to remain competitive.
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