Eva Maria Vetter

In this engaging discussion, Eva Maria Vetter, a senior judge at the Higher Regional Court in Vienna specializing in consumer law, delves into consumer rights regarding faulty goods. She explains the stark difference between warranty and guarantee, clarifying legal protections when purchasing items like smartphones. Eva breaks down remedies available, the impact of private sales on warranty, and highlights the importance of knowing your rights, especially in online transactions. She encourages listeners to stand firm against sellers' claims of 'no warranty'.