Eugene Leonard

General Manager of Hotel Café Royal in London with deep experience in luxury hospitality operations and a focus on how technology and data can improve guest experience and decision-making.

Best podcasts with Eugene Leonard

Ranked by the Snipd community

Oct 30, 2025 • 11min

90 to 1: The Hotel Tech Future I’m Excited About - Eugene Leonard, Hotel Cafe Royal

Eugene Leonard, General Manager of Hotel Café Royal, brings his luxury hospitality expertise to the forefront alongside Danica Smith, founder of MorningStar GX. They dive into how technology is revolutionizing the guest experience, from unifying 90 disconnected systems into one seamless communication platform to leveraging AI tools for rapid decision-making. Eugene emphasizes personalization through intentional listening and insights gathered from guest profiles while maintaining the essential human touch in service. Their discussion offers a fresh perspective on balancing technology and authentic hospitality.

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