Eugene Leonard

Eugene Leonard, General Manager of Hotel Café Royal, shares his journey in luxury hospitality, emphasizing a people-first leadership style. He discusses balancing the historic charm of the hotel with modern guest expectations, like sneaker cleaning. Arrival rituals create unforgettable first impressions, while empowering staff sparks innovation in service. Eugene values every role in enhancing guest experience and shares insights on attracting talent in London's competitive market. He believes in the power of small gestures, illustrating this with a delightful Maldives sand-crab race story.